We’re Beyond Thrilled to Announce Our AI-Powered Customer Support Wins at the Business Awards UK!
By Antonella Cossu, Head of Support at Fanvue
I am so excited to share that our Customer Support team at Fanvue just took home the award for Best Use of AI In Customer Service at the prestigious Business Awards UK! This recognition highlights our commitment to innovation, excellence, and providing creators with world-class support 🏆
So what are the Business Awards UK?
The Business Awards UK recognise companies leading the way in innovation, growth, and customer service excellence. Selecting companies that are going the extra mile for their staff, customers and goals, so for our team to win in the AI category is a big deal, and we’re going to celebrate it!
What makes this win so meaningful is that it’s not just about technology, it’s about making our support experience even better for you, our creators and users. We know that good customer support is one of the most important parts of any platform, and by integrating AI into our support strategy, we’ve been able to respond faster, solve issues more accurately, and make sure you have what you need when you need it.
Our goal has always been to blend technology with a human touch, ensuring everyone feels heard, understood, and supported.
Our journey with AI has been all about improving your experience. Thanks to our multiple AI systems like our chats or Image Generator, we can anticipate common questions, provide instant answers, and even spot potential issues before they become a problem. Whether it’s automating repetitive tasks so our team can focus on what really matters, or providing tailored responses based on what we know about each user’s journey, AI has transformed how we approach customer support.
And this isn’t just about making things easier for us. By having AI handle routine questions, our team has more time to tackle the complex queries that need real human insight. It’s a win-win: you get faster, more accurate answers, and our team can focus on the heart of what we do: helping creators succeed on Fanvue.
Winning this award wouldn’t have been possible without the dedicated people behind our customer support. They’re the ones who keep pushing the boundaries, learning new skills, and finding ways to connect with our community. They make sure that AI isn’t just a flashy feature but a tool that genuinely benefits our users.
As much as we love celebrating this win, we’re not stopping here. We’re constantly looking for ways to raise the bar and make Fanvue the best platform for creators. Expect to see even more improvements as we continue to innovate with AI and, most importantly, as we keep listening to your feedback. Because in the end, it’s all about making Fanvue a place where creators thrive and feel supported every step of the way.
Thank you for being part of this journey with us, here’s to many more milestones ahead!
Want to learn more about how our AI is improving customer support?
Read about how our new AI Image Generator and other AI features are helping our creators grow.
- Antonella Cossu, Head of Support
